Refund policy

Refund Policy

At Soulful Herbs & Spices, your wellness and satisfaction are our top priorities. We stand by the quality of our products and aim to ensure every customer has a positive experience.

Due to the nature of our herbal products, all sales are final. This is to maintain the integrity and safety of our teas, tonics, and wellness items. However, we understand that issues can arise and are happy to assist in the following situations:

We will gladly offer a replacement or store credit if:

• Your item arrives damaged or defective

• You receive the wrong item

• Your package is lost in transit (verified by tracking)

To qualify for a replacement or store credit, please contact us within 3 days of delivery with:

• A clear photo of the product/issue

• Your order number and full name

Email: Soulfoodja876@gmail.com

WhatsApp/Phone: 1876 440 6846

We are unable to accept returns or offer refunds for:

• Opened or used products

• Packages returned due to incorrect address

• Delayed shipments due to postal issues (though we will support in resolving these)