Shipping policy

Shipping Policy

We ship islandwide in Jamaica and internationally. Orders are processed within 7–10 business days after payment is confirmed.

Local Shipping (Jamaica):

• Carried via Knutsford Express, Zipmail, or your selected courier

• Delivery usually takes 2–4 business days depending on your location

• You will receive a tracking number once your order ships

International Shipping:

• Available to select countries

• Delivery times vary by region (typically 7–14 business days)

• Customs fees (if any) are the responsibility of the customer

Important Notes:

• Please double-check your shipping address before placing your order

• We are not responsible for delays caused by the postal service, but we will always support you in tracking your package and resolving issues

• If your package is marked “returned to sender,” please contact us for support

Thank you for trusting Soulful Herbs & Spices to be part of your wellness journey. We’re honored to serve you.